read all of agreement, sign the bottom and fax (862-520-2310) or PDF it
in with your online order. Please respect that as a manufacturer,
Natsha NYC spends money, time and energy on behalf of your order with
us. We believe our policies are fair for all parties concerned. If you
have any comments, or concerns we always welcome your feedback.
minimum boutique order is 3 per style. Any quantities less than the
stated minimums will be charged a 15% surcharge. Try to order in a size
scale, or if you are not a volume buyer, consider purchasing online.
For stores / boutiques and volume buyers, we do request you provide references that will be verified.
NEW ACCOUNTS MUST PAY A 20% DEPOSIT OF THE AMOUNT ORDERED. PLEASE REMIT
WITHIN 5 BUSINESS DAYS (online, mail, or wired). ORDERS WILL NOT BE
PROCESSED WITHOUT A DEPOSIT. DEPOSITS WILL BE APPLIED TO YOUR
CURRENT SHIPMENT. Our policy is to secure a deposit against every order
until we have established a SATISFACTORY payment history of 1
YOU HAVE THREE OPTIONS FOR PAYMENT
1. YOU CAN ORDER ONLINE
2. YOU CAN GIVE US YOUR CREDIT CARD NUMBER, WHICH WE CAN, AT YOUR REQUEST, PLACE
ON FILE FOR FUTURE ORDERS.
3. YOU CAN WIRE TRANSFER THE FUNDS DIRECT TO OUR BANK ACCOUNT
(Include wire bank account info here as well as on ‘order finalization page)
HOW WE SHIP OUR ORDERS Our orders are
shipped via UPS or USPS depending on the location of the
recipient. Orders within the Continental USA, orders take
6to8 weeks to reach their destination. That is, because
we custom make everything. When we are more established
we will take much less time, so please bear with us for
now, and remember you are getting an original design no
one else has this clothing unless it was copied. International
shipments, packages shipped to P.O. Boxes or Military Addresses,
and "Normal" shipments to Alaska and Hawaii are
shipped via USPS Express or Priority Mail and take an extra
1-3 weeks to arrive, depending on their destination. NOTICE
TO OUR INTERNATIONAL CUSTOMERS You may be subject to import
duties and taxes, which are levied once the package reaches
your country. Additional charges for customs clearance must
be borne by you as we have no control over these charges
and cannot predict what they might be. Customs policies
vary widely from country to country so you should contact
your local customs office for further information before
ordering from our website. When you order from natashanyc.com
you are considered the importer of record and must comply
with all laws and regulations of the country in which you
are receiving goods. We cannot and will not mark packages
as "gift", "sample", or anything other
than "merchandise" on the applicable customs forms
nor will we reduce the value of said package to lessen the
taxes and duties levied against the recipient. No exceptions
will be made to this policy!
know that business can sometimes be unpredictable. If you bounce a
check and we can re-deposit it is no big deal. All returned checks are
subject to a $25.00 returned check fee (which must be paid prior to the
processing of future orders); if a customer returns three checks, terms
are to be changed to Advance Payment, Credit Card payment, and of
course, you can always order online. All other orders are shipped
C.O.D. certified check, or prepaid via website. Delivery can be from 2
to 3 weeks on smaller orders. Depending on the style. C.O.D. cash customers will receive
one courtesy call to inform them of shipments over $350.00. If, for any
reason, you cannot accept shipments when the goods you ordered are
ready to ship, we will automatically extend your current cancel dates
one month, and may incur a warehousing fee. Boxes under $350.00 will be
shipped without a call. While we strive to satisfy every customer, with
every order, Natasha NYC does not guarantee 100% completion of any
order. Clients are required to take the completed portions of their
order unless a finished style is missing a specifically requested
companion piece (i.e. a skirt missing a matching top). Accounts with
company check or net terms do not receive shipping notifications.
INDUSTRY STANDARD TWO WEEK GRACE PERIOD ON ALL CANCEL DATES, WITH GOOD CREDIT STANDING.
merchandise is cut to order. We will do our best to monitor your orders
and we ask that you keep a file of your open orders to help us. Please
give us a Purchase Order number when ordering. Any orders that we hold
on your behalf will automatically extend your cancel date and will be
subject to a holding fee of 10% per month...meaning that of we hold a
$1000.00 shipment because you can’t take the goods, we will charge you
$100.00 per month for holding it. Maximum time that we will hold goods
for is two months...If orders are cancelled after the holding term the
holding fee will be charged plus a 20% restocking fee.
Claims / Returns / Damages
try our best to design, sell, manufacture and deliver our products, and
yes, we screw up from time to time. If you are shipped short (or extra)
please notify our shipping department or your sales rep right away and
they will expedite a solution to the problem. Damaged merchandise
should be sent back to us with a return authorization number on the
outside of the box (get a RA # from your sales rep or customer
service). RA #’s will be issued for defective goods up to 7 days after
delivery. RA#’s are issued with a 21-day cancel date. If the goods are
not received in 21 days or less the RA# is invalid. Boxes with invalid
RA#’s will be refused at the door and returned to the shipper. Our rule
of thumb is to credit you for the dollar amount. For C.O.D. customers
we apply your credit amount to the next outgoing shipment. We
cannot guarantee shades of material from dye lot to dye lot. Sometimes
different colors of the same material have different stretch. We take
extreme care to check all colors and their associated stretch levels,
but since we are not the manufactures of the material, we have to work
with what we get, and we always try to get the best.
Refused / Returned / Cancelled Orders
don’t refuse any shipments since we charge $20.00 if a shipment is
returned! We also will have to charge the outgoing freight. After
your 3rd bounce back in a one-year cycle we will place your account on
a pre-pay basis. IF YOU ARE ON PRE-PAY, THEN ONCE AN ORDER IS GIVEN TO
US IT IS “NON-CANCELABLE”, that is, the two week cancel grace period
will be forfeited. If you cancel an order with us we will charge you a
25% restocking fee. This goes to cover our expenses related to your
order, airline travel, sales commission and administrative fees. OUR
CANCEL DATES ARE A GENERAL PERIOD AS TO WHEN THE GOODS ARE DUE TO SHIP
FROM OUR WAREHOUSE... NOT LAND IN YOUR STORE!
ALL ORDERS ARE ASSUMED
TO AGREE TO OUR TERMS AND CONDITONS UNLESS WE RECEIVE “IN WRITING”,
ALONG WITH YOUR ORDER, YOUR SPECIFIC ORDER INSTRUCTIONS. SPECIAL
INSTRUCTIONS USUALLY GO WITH ORDERS THAT HAVE 50 OR MORE QUANTITY PER
STYLE/COLOR. MOST ALL OTHER ORDERS FALL INTO OUR NORMAL COURSE OF DOING
BUSINESS WITH INDEPENDENT BOUTIQUES.
Prices are subject to change, but all merchandise will be shipped at prices in effect at time of order.
non-U.S. ACCOUNTS MUST PAY A 20% DEPOSIT OF THE AMOUNT ORDERED. PLEASE
REMIT WITHIN 5 BUSINESS DAYS. ORDERS WILL NOT BE PROCESSED WITHOUT
DEPOSIT. DEPOSITS WILL BE APPLIED TO YOUR CURRENT SHIPMENT.
you make any special deal with your Natasha NYC sales rep make sure to
get it in writing. If you have any questions, comments, complaints or
new ideas, please don’t hesitate to e-mail us. We are interested in
Thank you, Natasha NYC.
READ & AGREED
By placing an order you are agreeing to these terms and conditions.